24/7 Priority HelpDesk: To place a ticket with our 24/7 priority helpdesk, please login to your support portal by clicking here. We specialize in offering 30 minutes promised response time on all tickets with the best available solution via our priority helpdesk option.
We aim to provide all our customers with a high level of service. However, if for any reason you are not satisfied with the service that you have received from us, please contact us at firstname.lastname@example.org and the concerned WEBHOSTUK LTD representative will investigate and respond to your complaint. If you are not happy with the response you receive and wish to make an escalated complaint, please contact the WEBHOSTUK LTD management by sending an email to management [[@]] webhostuk.co.uk. We give our commitment that your concerns will be fully investigated.
you are not satisfied with the response that you have received from the department manager then you have a period of 20 working days, from the date of our response, to make an escalated complaint to the WEBHOSTUK LTD management, by sending an email to management [[@]] webhostuk.co.uk. If we do not receive an escalated complaint within 20 working days, we will consider the case to have been resolved.
If you wish to make an escalated complaint, please ensure that you include details of your previous complaint, and reasons for your dissatisfaction. You should receive a final response within 10 working days.
Feel free to login to our community forums at https://www.webhostuk.co.uk/forums/ and stay tuned to our regular updates related to servers and network. You can also interact with our other fellow customers via forums to shared, discuss and suggest us new ideas and experiences.